Heather O’Steen, CAE

Co-Managing Partner, COO, CDO

Heather O’Steen, CAE is the Co-Managing Partner of PMA, as well as the Chief Operating and Development Officer. Heather’s background includes extensive association management and Executive Director/CEO experience. She leads and oversees operations, setting service standards, and training of our talented staff in such capacities as association management, board governance, strategic direction, meeting services, administration, member services, program development, and communications/marketing. She has worked with many associations, and currently serves as the CEO of the American Association of Feline Practitioners (AAFP) and has been with them since 2008.

Heather earned the credential of Certified Association Executive (CAE), designated by the American Society of Association Executives (ASAE), and ASAE’s Certificate in Association Management. She maintains memberships in, and volunteers with, multiple associations for engagement and continuous growth including ASAE, Pet Nutrition Alliance, ASAE, and AMC Institute.

Heather was named 2022 Executive of the Year by the Veterinary Medical Association Executives (VMAE) which recognizes outstanding contributions to the association executive profession. It is the highest honor VMAE awards to individuals that exemplify the very best in association management, continually bringing credit to the profession and to the entire association community. In 2022, she also earned a certificate in Digital Marketing from Association Academy.

Heather O'Steen